TJS Good Times │FAQs | Tj's Good Times

TJ’S Good Times

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Frequently Asked Questions

JT’s Good Times located in Cleburne, Texas is your Bounce House, Water Slide & Party Rental Specialist for many Texas cities such as Burleson, Crowley, Midlothian, Waxahachie, Granbury, Mansfield, Arlington, Benbrook, Fort Worth, and many more.

Refund Policy:

Deposits are non-refundable unless there is inclement weather on the day of your event. Our definition of inclement weather is that it is raining on the day of the party, more than a 60% chance of rain, or below 40 degrees. If it is raining, more than a 60% chance of rain on your party date, or below 40 degrees, a driver will contact you to see if you want to go ahead with your rental or cancel. If you choose to cancel due to the weather conditions as stated, we will not deliver it to you and anything you have already paid will be refunded to you or if you prefer, we will move the rental to an alternate date. If you choose to keep your rental, we will deliver, and full payment will be due. No refunds or discounts will be given at that point even it rains all day or temperatures are below 40.

During certain weather conditions that make the inflatable unsafe for use, we reserve the right to cancel the rental and not give the customer the option to continue with the rental unless and indoor venue can be secured. If we cancel the rental due to unsafe weather conditions, we will refund anything you have already paid toward the rental or if you prefer, we will allow you to change to an alternate date.

Changes in Rental:

If something arises and you need to change your party date or the unit that you have rented, contact us. We can change your party date or the unit that you have rented for no additional fee as we do not charge change fees. We understand that things come up that cause the need to change the date of your party.

We do not offer any refunds if you decide not to have your party. If you do not wish to continue with your rental or move your party date, all payments will be lost as we have held equipment for you and your rental has caused us to not be able to rent that equipment to anyone else.

Payment methods accepted:

We accept all forms of credit and debit cards at the time of rental. You can pay your balance on your rental with a credit card as long as it is paid by the Thursday before the rental. Cash payments can be arranged before the rental is setup, you can pay cash upon delivery.
We do not accept personal checks. We do accept checks from churches and schools as long as the checks are drawn on the church or school account. We do not accept checks from personal accounts to pay these balances.

Delivery Times:

The set up time is arranged with the customer prior to requested start time.
For setups that occur on public property or non-residential setups, we deliver when someone will be arriving to the location and pickup when you will be leaving as they cannot be left unattended. We will work with you personally on these times.

Late Pick Up Information

Late pick up will require a fee of $75 per hour after 11 pm. Please contact us if your event requires a late pick up time.